Frequently asked questions

What is eSIM and how to use it?

Which phones and tablets support eSIM?

Can I install multiple eSIMs on one smartphone?

What functions does eSIM support?

Where to buy an eSIM?

Can I use the same eSIM in multiple countries?

Can I use eSIM for mobile network calls and sending SMS?

Can I use eSIM alongside a regular physical SIM card?

Can I set up a personal hotspot using eSIM?

Can I deactivate my eSIM, and how do I do it?

When does eSIM activation occur?

What are the advantages of using eSIM?

How is eSIM different from a traditional SIM card?

Where is it better to buy an eSIM — at home before the trip or abroad?

How to install an eSIM?

Can I use an eSIM on a personal computer?

Can a customer under 18 years old get an eSIM?

Can the same QR code be used to activate an eSIM multiple times?

Can the same QR code be used to activate an eSIM on different devices?

What to do with your eSIM if your phone breaks and needs repair?

What to do if your phone with an active eSIM is lost or stolen?

What should I do if I’ve used up all the data on my eSIM?

Why can’t my eSIM connect to a network, and what should I do?

What happens to an eSIM after formatting an iPhone?